FAQ

In this summary, the answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.

May I stop an order before dispatch?

When more detail is useful, Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.

Where should I find product-specific care or safety guidance?

To clarify the customer-care standard, customers should follow the specifications, care guidance, and safety notices shown on the applicable product page and packaging.

Which no-reason returns are excluded?

As a general rule, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.

Who covers the cost of sending an approved return back?

In practical terms, the merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.

Is delivery available outside the United States?

Within the store policy framework, No. We ship only within the United States, and free standard shipping applies to every U.S. order.

When should an order leave and arrive?

For a concise answer, Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.

What is the return and exchange window?

For customer reference, The 30-day no-reason return and exchange period starts when the order is delivered.

How can I follow a shipment?

Under the applicable policy, a tracking number is sent after the parcel ships and may need a short time to activate.

What currency, cards, and taxes apply?

For immediate reference, checkout is in USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards; taxes are collected as required by law.